The first 10 clients had brought these questions to us:
"Are we doing the right thing?
Is our app actually working?
Is this a good business at all? etc"
Then we started having new clients with less complex cases. That made us understand that it was ONLY the first group of clients who had a lot of problems - who required additional support and attention.
In April, we made 40+ sales and reached $5K+ in revenue. The support load has been quite acceptable and we also receive many positive client reviews on the app store.
We started to be recognized as a good, alternative Shopify Analytics app with many ⭐⭐⭐⭐⭐ reviews on Shopify App Store.