VeriFLY: Fast Digital Identity Ratings and Reviews

Simply excellent! Recently I travelled from NY JFK to Edinburgh Scotland via Ireland. On my way to Edinburgh the restrictions were well known and I uploaded all my info to VeriFLY and breezed through a crowded JFK the day before Thanksgiving, next day had all the info readily available to enter Ireland and then Scotland.
While in Scotland everything changed, Omicron variant arrived and Ireland and USA restrictions changed. I tried to keep up with the changes, it was difficult. I looked at my VeriFLY app and everything was there, simply presented. I uploaded everything they said, arrived at Edinburgh airport to a chaotic scene, thought I could possibly miss my flight there was so many people. Got to check in, showed my VeriFLY app and breezed through the rest. Same happened in Dublin.
Only thing I would have done differently is to buy my return COVID test from one of VeriFLY,s approved suppliers. I had a different one, VeriFLY said it would take up to 4 hours to review it, in reality it took less than an hour!
You need this app - it is simply excellent!!

I downloaded this app to support an international flight on American Airlines. Download was easy and the system is mostly intuitive to use. However, I experienced problems uploading the Covid test results. Specifically I uploaded my test results and then my husband’s test results within minutes of each other using primarily the same data for location, provider, and results. My husband’s results were reviewed and accepted within 20 minutes. My results were rejected stating my document didn’t meet requirements. Interesting that my document looked exactly like my husband’s which they accepted. I resubmitted it starting from scratch twice more before it was accepted. Aggravating to say the least.
Then for the return flight, the American Airlines app wouldn’t allow checking until the return Covid test results were uploaded but the VeriFLY app did not provide a function for the return portion of the trip on the international side. It also wouldn’t let me add a new trip for the return from the international side. The app does not support return trip upload of Covid docs st all and provides no customer support to address the problem. It could be a useful app but needs major work to function properly, consistently, and for round trip purposes.

Recently used VeriFLY on trip from US to UK and Spain and back on American Airlines and British Airways. Checking in to flights in US, Spain and the UK showing my approval on VeriFLY made check in a breeze. Since I had uploaded my covid test, UK and Spanish travel plan documents, and vaccination status to VeriFLY in advance there was no need for me to show this paper documentation to the check in and customs agents at the airports. I was very pleased at how smooth VeriFLY made the process. However, the initial process of setting up trips and uploading documents in the app itself is very unintuitive and confusing. It’s pretty clear the app developers did little, if any, usability testing before launching the app. Or if they did, they tested it on engineers for whom the arcane process seemed clear. So give yourself lots of time before your trip to figure out how to use VeriFLY—like at least a week. If you try to use it last minute you are probably in for a world of frustration. Also, set up your trip in the app ahead of time, then upload all your vaccine, travel plan and covid test docs as soon as you have them—usually 48 hours before flying. Don’t wait until the last minute!

What is the point of an app with a monopoly on document verification, that does not recognize that many people have connecting flights ahead of an international departure? And that does not provide a warning about how that could affect the timing of COVID tests - which is the *whole point of the app*. We have an international flight that requires a 72-hr negative covid test. Fine. Got them and went to load them - blocked because the tests are supposedly outside the window. Because the app doesn’t allow us to start our trip from our home airport. We have two short legs before the international one. The country’s rules say that the clock starts *at the point of embarkation on the first leg of the trip*. Because of the travel time before our international departure (about 13 hours) VeriFly says our tests were taken outside the 72 hours, which they clearly were not under the rules. I called VeriFly (and that’s a whole other issue - I got their number from the airline not their site) and the person insisted that the app allows selecting connecting flights. That is not true; the app forces choices based on the last/direct. It’s really inexcusable. PS: been selecting nicknames to post this: “Not Hapoy” “Really Annoyed” and other similar ones already taken. Hey, VeriFly - fix your app!!

The app does not tell you that if you are traveling with a companion, you need to meet together with all documents to complete the verification process. My husband tried to check-in on his app at work, while I checked in on mine at home. The app would not complete our individual passes without the other, and repeatedly stated that my pass is complete but his is not, and his app showed that his was complete but mine was not. Neither of us could check in with American Airline or obtain boarding passes until this was resolved. Finally late at night before our early morning flight, as if we needed more stress, we both loaded the others’s vax info and passport plus a photo of our companion onto the app. Nothing in this process asked for his birth date, yet, it denied approval of his vaccination record because it states his birthday was incorrect. I entered his information again, and there was no opportunity to input his birthday, correct or otherwise. Upon arrival at the airport, my husband’s app displayed both our boarding passes, so we had to go through security and boarding like I was his child. When we arrive at our destination, I have no idea if they will let me into the country, send me out for a covid test, or WHAT. This is not helpful or expedient to our “relaxing” vacation.

I’ve used this app once in the winter of 2021 to go from the US to Canada and the check in process was flawless! It states it takes about an hour to process my negative COVID results and it was true. Now, I am preparing for a trip from US to Canada once again and everything was going well until Verifly couldn’t complete my form because I needed to confirm my citizenship (which I am a citizen of the US.)
I couldn’t continue with my check in online because of the app locking the feature of me verifying my citizenship until 3 days before my return flight and after contacting customer support by email (kind of wish I was able to communicate by call, but email is the only form of communication it seems), they told me it would be best to just check in at the airport. I would’ve loved to have been able to save time by checking in online, although I understand how there could be a bug or two in an app.
I do hope they can either fix this or revise it considering that us travelers would need to arrive earlier at the airport because of these issues. Hopefully everyone else will have a better experience and a safe travels!

This App leaves a lot to be desired. Many countries not available. Even if a U. S. Citizen returning to the USA, Verifly’s acceptance of a COVID PCR test is difficult to obtain likely because there are several varieties from country to country. I got a test at a clinic in Patagonia Argentina (a very remote area) and the clinic didn’t put my date of birth on the pdf report. I was required to add it manually, however, I had no way of printing it out to add and rescan. Their app can’t receive an annotated pdf, so I had to email it to a friend far away to have my DOB added and scanned back to me when VeriFLY already has that info. What an unbelievably awkward process! If it isn’t bad enough to have to put up with all the different country’s bureaucracies, you will have to also put up with the USA’s and Verifly’s. Additionally, Verifly’s emails are sent from “noreply” mailboxes, so no practical way to communicate with them. No help what-so-ever. I can’t understand why American Airlines would outsource to this service. What happened to doing it themselves? It’s better to just hand carry your documents or electronic PDFs. Most airline staff don’t have a clue what they’re looking at. Bureaucratic useless requirements are not going to help reduce the spread of this so called pandemic. The incompetence everywhere is astounding.

I recently travelled to the Caribbean from the US on American Airlines. This app was promoted by AA but it is TERRIBLE to use. You have to start a trip on the app with a nonsense “confident traveler” persona and then you have to go through adding all the information in that you can do online on a.con anyway (like Covid attestations etc), and then when you actually have to upload your Covid tests they go to some manual review person somewhere that reviews them after several hours (though they try to get you to pay for a “quicker” review… vultures). After going through all the hassle of doing this for ME and waiting a few hours to have my Covid test results confirmed… I uploaded my family’s Covid results (which were from the EXACT same place/time as mine) and my family’s results were Declined when mine was approved. Then - when I tried to upload it again, the app was buggy and started telling me that a date in the past was a date in the future….nobody has qa’d this app. I just ended up bailing on it and just took my Covid test results to the airport and it was quick. Don’t bother with this app…. It doesn’t work right, the ppl reviewing documents are inconsistent and it’s buggy. AA should stop promoting this dumpster fire of an app.

My flight is through American Airlines, but it’s operated through Japan Airlines. I need to put American Airlines as the airline because otherwise they won’t send my information to American so I can check in, but my flight is from Narita to Los Angeles. American doesn’t fly from Narita to Los Angeles. So it doesn’t allow me to put those as departure/destination points and it won’t verify it if it doesn’t match the ticket information. Nor will it even allow me to change the flight number to what matches the ticket. So this has already been a massive waste of my time. Additionally, in response to all the bots leaving reviews. How could it possibly be considered “last minute” when the entire point of this is so we can upload our Covid tests, which need to be taken 3 days before departure? Meaning most people aren’t going to get them back sooner than 1-1.5 days before departure. This seems to be the time table people seem to be uploading them on, as soon as they get them. And the app itself says you should be fine if you upload them 4 HOURS before departure. So tell why people aren’t getting documents approved 24 hours after uploading them and getting the blame put on them for doing it “last minute”. Make it all make sense. Useless app.

I recently returned from a trip to Italy. I had my negative rapid Covid test results and uploaded the document to VeriFLY. For type of test, I selected antigen. The other choices were PCR, which I knew was incorrect, and several other choices of acronyms. I submitted my document and other information and waited for approval. But my submission was rejected for wrong type of test. So, I resubmitted with one of the acronyms and it was rejected again. I am not a scientist, how am I supposed to know which type of test it was? I was recently sure it was antigen but the reviewers at VeriFLY rejected it. Obviously they don’t look at the uploaded document! I was able to find customer support within the app (a formidable task) and ask if antigen was the correct type of test. Their response was yes. Obviously the reviewers at VeriFLY don’t know what they are doing. By the time I got a response from customer support it was too late to resubmit. I had to go to the airport and check in there as American Airlines would not allow me to do it without using VeriFLY. I am surprised American Airlines relies upon VeriFLY as such an integral part of their check-in process. VeriFLY could be a very useful tool after further debugging.