We’re building the operating system for the creator economy.

Pico makes it easy for content creators and entrepreneurs to grow online businesses by helping them better understand and monetize their audience. Our mission is to help more people fulfill their entrepreneurial potential by providing access to monetization tools, infrastructure, and resources that enable them to do their best work at scale and have full ownership of their online business. From link-in-bio pages to website plugins, Pico provides the tools online business owners need to transform audience relationships into consumer revenue. 

We’re pushing into an exciting new chapter of growth and looking for a Creator Success Manager to join our fast-paced, mission-driven team. As a member of our Creator Success (CS) team, you will be speaking with creators directly and working closely with our Quality and Product teams to further improve the experience around every pillar of the creator journey. This role is perfect for someone who thrives in fast-paced environments and loves to multitask. Your role will lean heavily on written communication, from being at the front line of creator support, to writing help documentation and creating product tutorial videos. 

We are:

• Remote-first
• Purpose-driven
• Diverse and inclusive
• Backed by Stripe, Village Global, Precursor Ventures, and Bullpen Capital
• Great Place to Work Certified 2021

We believe coming up with the best solutions requires not only intelligence and empathy but also the patience to explore, experiment, and even get things wrong every now and then. We also believe product experiences are better when they're designed and engineered by a team of people with diverse backgrounds. We encourage applications from people of all stripes, regardless of your gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or whether or not you have a disability.

Responsibilities:

• Swift Triage: Provide Pico creators with best-in-class support by responding promptly to inquiries, delegating troubleshooting tasks, and finding ways to constantly improve and optimize our creator experience.
• Creator Advocacy: Become an expert in our product offerings, pricing, features, and workflows to help creators get the most value out of Pico; look for trends in our data and in creator interactions to assess what we’re doing well and what creators need from us to become more successful; and share those insights with our team and other creators.
• Cross-functional Collaboration: Work with Product Ops on the design and development of Pico's knowledge base; collaborate with the Quality team to escalate and prioritize bug reports and fixes; and advocate for creator needs in daily cross-team check-ins.

Minimum Qualifications:

• Experience being an empathetic listener who advocates for others
• Experience with high volumes of customer-facing written communications
• Experience quickly learning the ins and outs of software products (for example, you're often the go-to technology troubleshooter in your family or circle of friends)
• Ability to multi-task and context-switch fluidly and be unafraid of seeing a dozen notifications pop up in quick succession
• Experience taking on a growth mindset and constantly improving at everything you take on, including utilizing critical feedback as a mechanism to help you improve and the curiosity to experiment even when it that may result in failure
• Experience working in environments that often have vague and undefined problems