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Measure & Improve User Experience with Smart Website Surveys

Gather website visitor insights, in real-time! Run targeted surveys on your website to capture in-context user experience, identify issues, improve user experience, and maximize conversions.

Website - Channel Banner
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Measure Experience Across the User Journey
Track and assess user satisfaction at every interaction point.
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Improve and Optimize User Experience
Enhance website usability and satisfaction through targeted feedback.
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Trigger Smart, Non-Interrupting Widgets
Deploy and trigger responsive web widgets based on user behavior in real-time.
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Capture In-Content Website Feedback
Gather actionable insights directly from users during their website experience.
Trusted by 1000+ Brands Globally
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Comprehensive Website Survey Software

Create, Send, and Measure Website Feedback, In Minutes

The simplest and most powerful platform to create and launch microsurveys instantly. Create NPS, CES, CSAT, or user research surveys and start collecting feedback in minutes.

Design and Deploy Web Surveys Faster, With AI 

Create & implement web surveys with minimal coding! Use AI or expert templates to build smart surveys tailored to your website user journeys. Brand your surveys or send micro-surveys in multiple languages.

Build Survey 1 - CSAT
Build Survey 1 - CSAT

Install in Minutes, With a Single Line of Code

Get your website surveys up and running in minutes.  Add a single line of JavaScript code, Identify contacts, and launch multiple targeted surveys on your website. 

survey install code
survey install code

Capture In-Moment Insights At Every Touchpoint

Website experience
Content experience
Exit intent
Post purchase
Measure user satisfaction, uncover UX issues, enhance usability, boost conversions, prioritize redesigns, and elevate key pages to maximize engagement.
Website Surveys Touchoint- website experience
AI Analytics

Enhance Web Experience with AI-driven Insights

Powerful web insights, with advanced AI! Enhance the user experience with sentiment analysis, theme detection, and topic identification. Utilize AI-driven precision, automatically tag responses, and identify issues to drive website excellence.

  • Sentiment and Customer Emotions
  • Themes and Entities
  • Urgency and Intent-Based Routing
  • Automatic Tagging
AI Analytics - CSAT
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Targeted Triggers

Trigger web surveys at the right time, right page, and right user!

Collect precise website feedback with powerful targeting! Set targeting by device, page, behavior, and specific targeted group with dynamic user segments or Trigger manually with events. Launch web widgets at the perfect moment!

  • Widget Behavior Targeting
  • Device Targeting
  • Page Targeting
  • Dynamic User Segments
Advanced Reporting

Out-Of-The-Box Reporting

Get instant insights with powerful, pre-built reports! Access snapshots, key metric analysis, trend analysis, sentiment analysis, and more.

  • Survey Insights & Trends Report
  • Text Analysis and Word Cloud
  • Page & Content Reports
  • AI Sentiment Analysis
Learn More
Advanced Reporting - CES
Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Route bug reports to the right team, escalate website issues, schedule follow-ups, and prioritize website experience improvement.
Closing Feedback Loop - NPS
Case Management
Seamlessly track and resolve customer issues and requests with efficient case and ticket management.
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Closed-Loop Workflows
Create automated workflows to close the feedback loop faster and enhance customer satisfaction
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Customer Interaction
Centralize all customer communications and email customers directly from the platform.
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Team Collaboration
Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed
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Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

  • Sync CX Data: Automatically sync CX data with your systems.
  • Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
  • Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
  • APIs and Webhooks: Build custom integrations and workflows.
Explore all Integrations
Integrations 1 - NPS
Microsoft Teams Logo

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.
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Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.
zendesk

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.
freshdesk

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.
Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

Group 427319424-1
Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Our Customers

See What Our Customers Are Saying

5%20star
Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
5%20star
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
5%20star
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
Sandeep
Sandeep Dua
Select CITYWALK Mall
5%20star
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
5%20star
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
5%20star
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
5%20star
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
5%20star
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data
louis
Louis I.
Griswold Home Care
5%20star
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
Case Studies

Our Success Stories

SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback
Read full story
RIPE NCC Transforms Member Support Process with Zonka Feedback
Read full story
LivingPackets Enhances Product Experience with Zonka Feedback
Read full story
FAQs
			

Website Feedback Software Frequently Asked Questions

How much does the Zonka Feedback Website Survey Software cost?
What are the popular Website Survey Tool features?
How to create Website Survey with Zonka Feedback?
What type of Website Surveys or widgets can be deployed using the Zonka Feedback platform?
Can I implement Zonka Feedback Website Survey Tool on my e-commerce website?
What type of tools can I integrate with Website Surveys?
How much time does it take to set up Website Survey Software?
What type of questions can be added in a Website Survey?
What are the reporting capabilities of Website Survey Tool?
How can I trigger Website Survey using Zonka Feedback?
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